Floor 1st Bole Medhanalem Mafi City Mall 1st Floor
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Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Convenient location
Efficient service
Uncomfortable rooms
Limited dining options
6.6/10
Nice
Rooms
6.5
Location
7.8
Service
7.3
Dining
5.3
Guest reviews
6.6/10
based on 5 reviews
3.5/5
based on 370 reviews
7.1
7.1/10 based on 584 reviews
#34 of 245 hotels in Addis Ababa based on Tripadvisor
Jane
United States,
April
2024
5.6/10
I found the hotel to have its ups and downs. The location is convenient, especially for a visit to the Bole Airport area, with all necessary facilities close by. However, the rooms were a bit of a letdown with uncomfortable mattresses and inadequate amenities. The service was a mix of efficiency and friendliness, although not always as quick as hoped for.
Rooms
5.0
My room had a substandard toilet and terrible lighting. The bed was very small and squeaky, making it uncomfortable to sleep.
Service
7.0
The hotel service was courteous, although at times a bit slow in response.
Location
8.0
The hotel's location near the Bole Airport is excellent, making it a suitable choice for travel convenience.
Dining
5.0
The dining experience was passable, but the absence of certain options, like pork sausages, was noticeable.
Facilities
5.0
The hotel lacks proper amenities and needs improvement in room comfort.
Convenient location
Uncomfortable rooms
George
United Kingdom,
December
2023
6.6/10
The hotel offers spacious rooms, but they could use improvements like more comfortable mattresses and better hot water supply. The TV and Wi-Fi were satisfactory but not exceptional. The hotel boasts luxury but falls short of the expected standard for a '4-star' establishment. However, the room size was adequate.
Rooms
7.0
The rooms were large but the mattress was quite uncomfortable, and the hot water supply was not very reliable. The TV and Wi-Fi were marginal compared to other hotels in the same area and standard. The room size was big enough but didn't meet the luxury expectations for a '4-star' hotel.
Service
6.0
The service was a mixed bag. While some staff were not updated and somewhat rude, others were very respectful and friendly. The cleaning staff stood out as very helpful and hardworking.
Location
8.0
The location is very nice, especially for breakfast. It is convenient, close to the airport and the main city center. Staff assistance is readily available. However, the street outside could be noisy, especially for smokers.
Dining
5.0
The dining experience had its quirks, with one point showing a tube bath instead of a shower icon. While some aspects were exceptionally good, others were generally bad or strange.
Facilities
7.0
The hotel had a range of facilities to offer though they varied in quality. There were room service, car hire, dry cleaning, housekeeping, commercial services, laundry, airport shuttle, valet parking, shuttle service, tours/ticket assistance, and a happy hour.
Michelle
United States,
September
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms were well looked after by housekeeping, but they did not have good cable TV coverage as advertised. However, there were no sewage backups, broken furniture, pealing paint, or leaky showers, so I was satisfied overall. The service was generally friendly, but there was a miscommunication when I was directly told to change the hotel. The location was good, with all facilities nearby, although the positioning seemed a bit off. The dining options had some good offerings, but some items like pizza for breakfast were puzzling. The facilities were satisfactory, and the value for money was reasonable.
Rooms
8.0
Service
7.0
The service was generally friendly, although I had a slight miscommunication when I was directly told to change the hotel.
Location
7.0
The location was good, with all necessary facilities nearby, but there seemed to be a slight issue with the positioning.
Dining
6.0
The dining options had a mix of good offerings, but there were some questionable choices like pizza for breakfast.
Facilities
7.0
The facilities were satisfactory during my stay.
Clean
Miscommunication
Arthur
United Kingdom,
July
2023
7.4/10
I absolutely loved my stay at this beautiful hotel! The central location was convenient, although I experienced some noise from events below on a couple of nights. The service was exceptional, especially from Sable G, and the variety of amenities made my stay comfortable.
Rooms
7.0
The rooms were reasonably quiet given the central location. However, I was directly above a function room on noisy event nights.
Service
9.0
The service was absolutely amazing with friendly staff catering to all my needs.
Location
8.0
The hotel is close to everything, offering easy access to nearby activities, restaurants, and shopping areas.
Dining
5.0
The dining experience was not great with limited options that were unimpressive in terms of variety.
Facilities
8.0
The facilities provided everything I needed for a pleasant stay with convenient services available.